Refund Policy

The policy

• Premium purchases are final. We do not offer refunds, full or partial, once a payment has succeeded.
• This includes unused days, days lost because you stopped studying, and days remaining when a purchase is superseded by another.
• It includes accounts suspended or banned for breaking the Terms of Service - for example login sharing.
• It includes cases where you bought Premium and then decided the generated questions were not what you wanted. The free tier exists so you can check that first.

Why there are no refunds

Premium is delivered instantly and consumed immediately: the moment your payment succeeds, the days are on your account and you can generate tests. Every one of those tests costs us real money at an AI provider the second it runs, and that spend cannot be reversed.

We have also priced the product as low as it can go rather than pricing in a refund buffer. Keeping Premium at this price only works if a purchase is a purchase. That is the trade we are making, and we would rather state it plainly up front than bury it.

Try before you pay - genuinely

The free tier is the same generator, the same models, and the same question quality as Premium. It is capped per day with a short wait between tests; Premium removes that pacing and adds streaks, report cards, and the rest. So you can see exactly what you are buying before you spend anything - please do.

Premium is also sold in a 30-day size for a reason. If you are unsure, start there rather than with 90 days.

Billing errors

"No refunds" applies to Premium you actually received. It is not a licence for us to keep money for nothing. If any of the following happens, email support@practicerc.com and we will fix it:

• You were charged twice for the same purchase. We refund the duplicate charge.
• The payment succeeded but Premium never activated. We grant the days you paid for, or refund the charge if you would rather.
• You were charged an amount other than the price shown at checkout. We refund the difference.
• You did not authorise the payment at all. Tell us and we will investigate with our payment partner.

Write in within 30 days of the charge, from the email address on the account, with the date and amount. We aim to reply within 3 business days. Approved refunds go back to the original payment method through Dodo Payments and typically take 5-10 business days to appear, depending on your bank.

Chargebacks

Please email us before opening a dispute with your bank - a billing error takes us minutes to fix and a chargeback takes everyone weeks. Where a chargeback is raised on a delivered purchase, we may suspend the account's Premium while it is resolved.

Your statutory rights

Nothing here removes rights you have under the consumer law that applies to you. Where such a law gives you a non-waivable right to cancel or be refunded for a digital service, that law wins over this page, and we will honour it.

Contact

Questions about a payment? Email support@practicerc.com. See also the Terms of Service and the Privacy Policy.